Want to outsource your business's IT? Here are 5 key considerations to keep in mind when choosing a provider:
The provider you choose should be able to solve most IT issues remotely. Fast, remote resolution times will cut down your IT costs as you won’t have to spend excess time waiting for onsite assistance. Our team at Stratosphere Networks provides such efficient remote support that 95 percent of our help desk tickets are solved on first contact.
Fast onsite assistance
In the case that the issue cannot be solved remotely, it shouldn’t take days or weeks to receive onsite assistance. Stratosphere Networks provides its clients with same day assistance, and guarantees that a technician will be at their location within four hours of their call.
Efficient onsite support
Another key question for your provider is whether they’re familiar with your business’s location. To provide fast IT support, the technician can’t waste time getting lost or confused about where exactly your business is.
When deciding which provider to choose, consider their system monitoring plans. At Stratosphere Networks, we provide our clients with 24/7 monitoring so if any IT issues arise, we're on it immediately. You’ll never have to worry about excessive downtime or unexpected data loss, because we’ll always have an eye on your IT.
Need an Outsourced IT Provider?
Contact Stratosphere Networks at (877) 599-3999 today to speak with one of our friendly consultants and receive a free IT audit!